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Original content, ongoing support and a clear monthly plan.

Videos are included in the 4, 10 or 16 social posts. An image post includes one image and caption. Publishing the same content on several managed networks counts as one item. For carousels agreed in advance, each designed slide counts as one image. Google Business Profile posts are short updates drawn from the existing monthly content, not additional SEO blog articles. Ad images come from the monthly content allowance. One campaign covers one goal, one target region, up to two ad groups and up to four active ads at a time. Advertising spend is separate. The ten additional Executive avatar messages are each up to 30 seconds long, using an approved avatar template with a personalised name and short text. Technical maintenance covers monitoring, updates and fixes to the delivered solution. Small content edits apply to existing text and images; new pages and features are agreed separately. Executive: after every twelve paid months, a design refresh of up to three existing pages with one revision round.

Essential records and forwards inquiries. Professional adds answers, qualification and appointments.

An inquiry is a new contact about one matter, with up to ten AI replies. Essential records and forwards it. Professional and Executive answer approved questions, qualify the request and organise the agreed next steps. Exceptions and requests beyond scope are passed to the client’s company. Setup for one company, one language and up to 30 approved standard questions. Professional: one calendar. Executive: up to three calendars. Up to two automatic reminders per booked appointment.

Contacts and content are approved for their intended purpose.

Reactivation: up to two approved standard workflows, covering up to 250 contacts per month in total from Professional upwards. Human handling of all inquiries is extra scope.

12-month minimum term · CHF 0 setup fee. Monthly payment in advance. Cancel with 30 days’ notice at the end of the minimum term; afterwards, with 30 days’ notice at the end of a contract month. No automatic renewal for another twelve months.

Hosting and the internal standard tools needed for the agreed service are included. Domain fees, client-owned software subscriptions and usage-based SMS and WhatsApp fees are disclosed upfront. Extra costs and higher allowances require your explicit approval.

Bundled feedback per round, within the approved briefing. New concept or additional scope by separate agreement.